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FAQ

Important info regarding your orders:

Packages at the Door

Orders and Shipping:

All orders will be shipped within 3-5 business days. Due to the current nature of our world, the post is taking a little longer to reach its destination, but we are diligent with our shipping practices.

Package

Returns and Exchanges:

If you aren't satisfied with your order, we will gladly exchange items for you within 7 days of receiving your order. All custom sales are final.

Important info regarding services:

Baby's Grasp
Woman in a Yoga Pose

Doula & Breastfeeding Support:

  • All information from Nonna, Mama, Me is for educational purposes only. It is not medical advice. Please always contact your healthcare professionals for medical insight.

  • Doula Support must be paid in full before 30 weeks of pregnancy. If booking later in pregnancy, Jeanette will work with the family for payment guidelines.

  • When using and paying for Doula Support, if the birth results in an unplanned or emergency cesarean, Jeanette will still bill in full as she serviced the family through labor. Hospital policy prevents more than one birth support person in the operating room. However, if the birth results in a planned cesarean and the family no longer needs/wants labor support, Jeanette will only bill for the services rendered since she will not be attending the labor.

  • All Doula and Breastfeeding Support clients will be given a contract to look over upon booking services.

Yoga Classes:

  • If pregnant or postnatal, it is important to check with your healthcare professionals before starting any exercise program. If you have any pregnancy complications or are postnatal from cesarean, it is extremely important to listen to your body, consult your healthcare provider, and know your limitations.

  • When booking an event or private yoga class, if any unforeseen circumstances lead to cancellation, please contact Jeanette ahead of time to reschedule or notify of the cancellation. 

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